Privacy Policy

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Effective Date: 8 June 2025
Last Updated: 8 June 2025

At DWCollectables (“we”, “us”, or “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal data when you purchase trading cards or interact with our website, platform, or services (“Services”).

We comply with the General Data Protection Regulation (GDPR) and all relevant UK and EU data protection laws.

We collect the following data to fulfill your orders and enhance your experience:

a. Personal Data
When you make a purchase or create an account:

• Full name
   
• Email address
   
• Shipping and billing address
   
• Payment details (handled securely via third-party processors)
   
• Order history
   
• IP address and browser/device information
   

b. Optional Information

• Product preferences or wishlists
   
• Reviews or comments you voluntarily provide
   

Under the GDPR, we only process your personal data when we have a legal basis to do so:

• Contractual necessity: To process your orders, payments, and deliveries
   
• Legal obligation: To meet tax, accounting, and regulatory requirements
   
• Legitimate interests: For fraud prevention, improving our Services, or responding to inquiries
   
• Consent: For marketing emails or optional features (you may withdraw this at any time)
   

We use your information to:

• Process and ship your orders
   
• Provide customer service
   
• Maintain transaction records
   
• Personalize your experience
   
• Send order confirmations and shipping updates
   
• Improve our website and offerings
   
• With your consent, send promotions or newsletters
   

We never sell your personal data. We only share your data with:

• Payment processors (e.g. Stripe, PayPal)
   
• Delivery companies (e.g. Royal Mail, DPD)
   
• Trusted service providers (e.g. hosting or email marketing platforms)
   
• Legal authorities when required to comply with the law
   

All third parties are under strict data protection agreements and only process data in accordance with our instructions.

We retain your data only for as long as necessary for our purposes, including:

• Order history: kept for 6 years to comply with tax and accounting laws
   
• Email correspondence: retained for up to 2 years
   
• Marketing data: kept until you withdraw your consent or unsubscribe
   

As an individual in the EU/UK, you have the following rights:

• Access: You can request a copy of the personal data we hold about you
   
• Rectification: You can ask us to correct or update inaccurate information
   
• Erasure: You can request deletion of your data (“right to be forgotten”)
   
• Restriction: You may request limited use of your data in certain circumstances
   
• Objection: You can object to processing based on legitimate interests or marketing
   
• Data Portability: You can request a copy of your data in a structured, machine-readable format
   
• Withdraw Consent: You may opt out of marketing communications at any time
   

To exercise any of these rights, email us at casualwargamer@gmail.com. We may need to verify your identity before responding.

We use cookies to enhance your shopping experience, remember your preferences, and analyze traffic. By using our site, you consent to our cookie policy. You may disable cookies in your browser settings, though this may impact functionality.

We use secure servers, encryption, and access controls to protect your data. However, no online system is 100% secure. We encourage you to use strong passwords and notify us immediately of any suspected breaches.

If we transfer data outside the UK/EU (e.g. for cloud hosting), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or UK ICO.

Our Services are not directed to children under 13 (or 16 under the GDPR). We do not knowingly collect data from minors.

We may update this Privacy Policy from time to time. All changes will be posted on this page, and where appropriate, we will notify you by email.

If you have questions, concerns, or wish to exercise your data rights, please contact:

DWCollectables
Email: casualwargamer@gmail.com
If you're located in the EU/UK and believe your rights have been violated, you also have the right to lodge a complaint with your national Data Protection Authority.